Student Accounts Manager
The Student Accounts Manager oversees the daily operations of the Student Accounts Office, including staff supervision, workflow coordination, student account administration, and compliance-related processes. This position serves as the operational lead for the office, supporting staff, resolving complex account matters, and ensuring accurate, efficient, and student-centered service. The Manager collaborates with campus partners to support effective operations, regulatory compliance, and student success.
Work Performed:
Leadership & Office Management
1. Supervise, train, and support Student Accounts Staff.
2. Coordinate daily office operations and workflow distribution.
3. Serve as primary point of escalation for complex student and parent account concerns.
4. Monitor staff performance, customer service standards, and operational effectiveness.
5. Assist in developing and documenting departmental procedures and internal controls.
6. Support a collaborative and service-oriented team culture.
Student Account Operations
1. Oversee student billing, payments, refunds, account adjustments, receivables, and collection activities.
2. Review account discrepancies and coordinate resolutions with internal departments.
3. Maintain account holds, payment plans, third-party billing, and related student account functions.
4. Review reconciliation, billing, and exception reports for accuracy and completeness.
5. Support the upkeep, troubleshooting, testing, and development of new SIS (Jenzabar) and Transact functionality related to student billing, payments, refunds, and account management.
Compliance & Collaboration
1. Ensure compliance with FERPA, institutional policies, and applicable regulations.
2. Support tax reporting, audit documentation, and related compliance activities.
3. Collaborate with Financial Aid, Registrar, Finance, and other campus departments to support student account operations.
4. Perform other related duties as assigned. Required Qualifications/Education/Experience/Skills/Training:
1. Associate degree in Accounting, Business, Finance, or related field required; Bachelor’s degree preferred.
2. Minimum of 3–5 years of progressively responsible experience in student accounts, finance, accounting, or higher education business operations.
3. Prior supervisory or team lead experience preferred.
4. Experience with Jenzabar and Transact systems preferred.
5. Strong understanding of billing, receivables, reconciliations, and customer account management.
6. Excellent interpersonal and conflict-resolution skills.
7. Ability to manage sensitive situations with professionalism and sound judgment.
8. Strong organizational skills and attention to detail.
9. Strong proficiency in Microsoft Excel, including formulas, reporting, and data analysis, required.
10. Ability to maintain confidentiality and comply with FERPA requirements.
Founded in 1933, Newman University is a liberal arts institution grounded in Catholic values and traditions, yet is respectful of all faiths. At Newman you'll find people, programs, organizations and activities designed to educate the mind and inspire the spirit. Our low instructor-to-student ratio and collaborative faculty contribute to a positive learning environment. We are a sponsored ministry of the Adorers of the Blood of Christ, US Region. We invite you to join us in our work of empowering our graduates to transform society!
Newman University participates in E-Verify and will provide the federal government with Form I-9 information to confirm that new employees are authorized to work in the U.S. US Immigration law protects legally-authorized workers from discrimination based on their citizenship status and national origin.
Newman University is committed to hiring faculty and staff members that reflect the diversity of our region and to providing equal opportunities to all applicants and employees, according to all applicable equal opportunity and affirmative action laws, directives, and regulations of federal, state, and local governing bodies and agencies. In keeping this commitment, it is the policy of Newman University to base all employment decisions only on valid job requirements without regard to race, color, creed, religion, sex, national origin, genetic information, marital status, familial status, public assistance status, local human rights commission activity, disability, age, sexual orientation, gender identity, or status as a qualified protected veteran.
In compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973 and the ADA Amendments Act of 2008, Newman University will provide reasonable accommodation to applicants with a disability in completing the application form or in the interview process. Please notify the Human Resources Office at (316) 942-4291, ext. 2202 or email hr@newmanu.edu in advance so necessary arrangements can be made.